At SStore Retail, we strive to provide our customers with high-quality products and excellent customer service. We understand that there may be situations where you need to return a product, and we have outlined our refund policy below.
Returns and Refunds:
If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy. You can return the product for a full refund, excluding shipping and handling fees. The product must be in its original packaging and in new, unused condition.
If you receive a defective or damaged product, we will exchange it for a new one at no extra cost. Please contact our customer service department within 30 days of purchase to initiate the exchange.
Refunds will be issued within 5 business days of the receipt of the returned item. We will process the refund to the original payment method used for the purchase. If you paid with a credit card, the refund will be issued to the same credit card used for the original purchase.
Certain items are non-refundable, such as gift cards and downloadable software. Please contact our customer service department for further information.
Return Shipping Costs:
Customers are responsible for the cost of return shipping unless the product is defective or damaged.
If you have any questions about our refund policy, please contact our customer service department at [insert contact information].
Note: This refund policy is subject to change without notice.